Project Management
We implement casino management systems (CMSs) and their peripheral systems, and we can manage the IT project to upgrade, switch over, or replace them. These include cash handling systems, kiosks, gaming loyalty systems, point-of-sale (POS) systems, property management systems (PMS), and many other casino systems.
For a new build, acquisition, divestiture, or system change, we work with your IT team, your gaming and hotel departments, and each system vendor to agree on the scope, schedule, responsibilities, and acceptance criteria before work begins. We convert vendor specifications into infrastructure, network, access, and endpoint requirements and map the interfaces between each system and your CMS, accounting, and other connected systems.
We coordinate data migration requirements and validation with the vendor, prepare the environment, and manage integration testing, user acceptance testing, and staff readiness. Switchover plans identify the cutover window, decision points, rollback steps, and go-live support for each area of the property.
After go-live, we help stabilize the systems, track remaining issues with the vendor, and document the environment for your team. Regulatory approvals and internal control decisions stay with your property.
We can deliver the agreed project with or without an internal IT department, working directly with your leadership and vendors or alongside your IT staff. Your leadership approves key decisions; vendors retain responsibility for their application configuration and migration tools.
Implementations, upgrades, and replacements of the cage and cash handling systems your gaming operation depends on. We prepare the servers, network segments, workstations, and access they need, coordinate interfaces and reporting with the vendor, and plan the switchover with your cage, finance, and IT teams.
Transitions of ticket redemption kiosks and other player and hotel kiosks, including new installs and replacements. We coordinate network connections, locations, device readiness, vendor access, and connected-system testing, then plan a staged rollout around your floor and hotel operations.
For player loyalty and player tracking systems, we handle implementations, upgrades, and replacements, including connections to your CMS, kiosks, and player records. We plan infrastructure readiness, coordinate data validation with the vendor, and run the agreed test cases with your marketing and gaming teams before switchover.
Restaurant, bar, retail, and hotel POS implementations, upgrades, and replacements. We plan terminals, printers, network, and payment connections, test the links to your loyalty, PMS, and accounting systems, and schedule the switchover around outlet hours.
We implement, upgrade, and replace hotel PMS platforms. That means coordinating reservations data, interfaces to POS, key lock systems, phones, and guest Wi-Fi, plus workstation and network readiness, testing, and a front-desk cutover plan with go-live support.
Key lock systems, key management systems, time clocks, and the many other peripheral systems around your CMS. We map what each one connects to, coordinate with its vendor, and move it as part of the overall plan. Tell us which systems you use.
Gaming System Upgrades, Switchovers, and Replacements: engagements start with agreed systems, responsibilities, an implementation plan, and validation criteria, and end with handover documentation.
Explore more Project Management capabilitiesYour next step
Tell us about the support gap, complex problem, or project in front of you. We can add Tier 3 expertise to your casino or hotel IT team, or manage a complete IT project from planning through handover, with or without an internal IT department.
We meet by phone or in person to understand what you need.
Or add Netsmart to your approved vendor list
Prefer to call? 1-877-452-5811
