We act as an extension of your IT team.
Las Vegas-based Netsmart has provided full-service IT for 30+ years. Since 2004, our team has delivered casino IT projects and consulting at more than 50 casinos in the United States and Canada. We add Tier 3 expertise on complex network, cloud, and security problems, and we deliver infrastructure, cybersecurity, and casino management system (CMS) projects from planning through cutover. We also build private AI in closed environments on your own infrastructure.
Our services
We take on complex implementations, migrations, security remediation, and problems that need deeper investigation. That can be a defined part of a project or the entire IT project, managed with your team. For casinos and hotels, we also build private AI in closed environments on your own infrastructure.
Nutanix and VMware hyperconverged infrastructure, workload migrations, firewall deployments, network redesigns, and complex connectivity troubleshooting.
Explore IT ServicesImplementations and migrations for casino management systems, cash handling systems, kiosks, and peripheral systems, or management of the entire IT project through testing, cutover, and handover.
Explore Project ManagementRisk assessments, penetration testing, vulnerability remediation, system hardening, Zero Trust configuration, SOC support, and incident response.
Explore CybersecurityTechnical controls, remediation, and audit evidence for NIST CSF 2.0, CIS Controls, and applicable PCI DSS and gaming requirements.
Explore ComplianceAzure and Microsoft 365 migrations, hybrid infrastructure, and complex identity, access, and connectivity issues.
Explore Cloud ServicesAround-the-clock help desk coverage plus Tier 3 escalation for complex incidents, root-cause analysis, and issues spanning infrastructure, security, and cloud.
Explore 24/7 Help Desk and Tier 3 SupportPrivate AI in closed environments on your own infrastructure, including local sandboxes and Meta Llama models through Ollama, plus staff training and department workflows.
Explore AI ServicesWe provide strategic IT leadership, technology roadmaps, budget planning, vendor oversight, and regular business reviews to align technology with your goals.
Explore Virtual CIO (vCIO)Also for other industries
We act as the dedicated IT team for businesses in other industries. Alongside support, infrastructure, cybersecurity, cloud systems, and technology projects, we provide managed AI services: AI receptionists and Voice AI, Claude or ChatGPT connected to your business applications, Microsoft 365 Copilot readiness, staff training, and custom workflows for HR, accounting, marketing, and other departments.
Netsmart Intelligence
Netsmart now offers specialized artificial intelligence (AI) services, custom programming, and secure AI environments, backed by our IT and cybersecurity expertise. We match each AI environment to your industry and your own policies.
For casinos and hotels, we set up AI in a closed environment on your own infrastructure, such as Meta Llama models running locally through Ollama, and agree on the approved tools and information with your IT and compliance teams. Access to guest, gaming, and payment systems is reviewed and agreed on first.
Netsmart Intelligence connects supported business applications to Claude or ChatGPT through a managed gateway, so your staff can ask a question, find documents, prepare summaries, and complete approved workflows in one familiar prompt window.
Contact us today for your customized AI automation proposal. 1-877-452-5811
The way we work
We work alongside your casino or hotel IT team on complex implementations, migrations, security improvements, and escalated technical problems. That means specialist expertise, coordination with your vendors, and changes planned and carried out around your change windows. When we manage the entire agreed IT project, your IT leadership retains direction, approvals, and visibility.
Meet your technology partnerWe start with your priorities, existing systems, vendors, and operational constraints across gaming, hospitality, and corporate environments.
Next, we agree on scope, responsibilities, approvals, and acceptance criteria for a defined workstream or the entire IT project.
Within the agreed scope, we handle configuration, procurement, implementation, testing, and cutover, then help stabilize the environment and document it in runbooks for ongoing support.
Casino experience
Northfield, Ohio
Las Vegas, Nevada
Alpine, California
A selection from our team’s work at more than 50 casinos. Ask us about relevant experience and references for your engagement.
Certified expertise
Our team’s delivery experience spans more than 20 years and more than 50 casinos in the United States and Canada, across gaming systems, hospitality, corporate networks, and business-critical infrastructure. Incident response is backed by GIAC Certified Incident Handler (GCIH) expertise, and we have staff who hold Microsoft certifications in security, compliance, identity, Azure, and Microsoft 365.
Each engagement has an agreed scope and named responsibilities. We coordinate vendors and change windows, review configurations, validate test results, and document runbooks and operating procedures, while your IT leadership keeps direction, approvals, and visibility.
Additional project capabilities
We can manage the entire agreed IT and casino management system (CMS) project for a purchase, sale, new build, relocation, or transition, with or without an internal IT department. From planning and procurement through implementation, testing, go-live, and handover, we work with your ownership group, vendors, and any internal IT staff. Your leadership approves key decisions; CMS vendors remain responsible for their application configuration and migration tools.
Full IT and CMS project management for buying or selling a property, including integration, separation, data, access, and vendor coordination.
Explore Acquisitions and DivestituresCoordinate infrastructure, CMS readiness, procurement, carriers, contractors, commissioning, and opening.
Explore New Properties and BuildsPlan and manage system moves, connectivity, data migration, cutover, testing, and support transitions.
Explore Relocations and TransitionsManage CMS conversions, upgrades, integrations, testing, cutover, and stabilization with your team and CMS vendor.
Explore CMS ConversionsYour next step
Tell us about the support gap, complex problem, or project in front of you. We can add Tier 3 expertise to your casino or hotel IT team, or manage a complete IT project from planning through handover, with or without an internal IT department.
We meet by phone or in person to understand what you need.
Or add Netsmart to your approved vendor list
Prefer to call? 1-877-452-5811
