Class II gaming
The NIGC Minimum Internal Control Standards in 25 CFR Part 543, including the information technology standards in section 543.20.
Tribal gaming
IT services for
tribal casinos.
Netsmart USA supports IT teams at tribal casinos and hotels with infrastructure, cybersecurity, recovery, and projects, working within the internal controls set by your tribe and your Tribal Gaming Regulatory Authority. We help put IT controls in place and keep the records; compliance decisions stay with your TGRA.
The rules your IT supports
Controls set by your
tribe and your TGRA.
Each tribe sets its own controls. We start from your TICS and your TGRA’s requirements, then agree the IT work and the records needed to show it is done.
Class III gaming
Your tribal-state compact and your Tribal Internal Control Standards (TICS), which are often modeled on the NIGC Class III standards in 25 CFR Part 542.
Your TGRA
Your Tribal Gaming Regulatory Authority sets and enforces the controls. We work under its direction and your tribe’s policies.
What we help with
IT controls, put in place
and kept up.
We work with your IT team and your gaming vendors, and respond to your TGRA’s requests for information.
Access and accounts
User access reviews, privileged accounts, multi-factor sign-in where supported, and prompt removal of access when staff leave.
Change control
Documented and approved changes, agreed maintenance windows, and approved, logged vendor remote access.
Backups and recovery
Backups of the systems you depend on, documented recovery procedures, and recovery tests with recorded results.
Network separation and monitoring
Separate networks for gaming, surveillance, guest, and office systems, with logging and monitoring agreed with your IT team.
IT rooms and equipment
Access records for server and network rooms, and up-to-date equipment inventories.
Records for reviews
Network diagrams, system inventories, procedures, and the evidence your TGRA and auditors ask for.
Systems we support
The systems your
property already runs.
Examples of the casino and hotel systems we support. We look after the servers, networks, access, and backups they run on, and work with each vendor and your IT team on upgrades and issues. We support most other property systems too; tell us which ones you use.
- IGT Advantage
- Konami SYNKROS
- Aristocrat Oasis 360
- Light & Wonder
- Everi
- Oracle OPERA
- Oracle Simphony (MICROS)
- Agilysys
- Infor HMS
- Genetec
- Milestone XProtect
- UKG (Kronos)
Common questions
Before we get started.
Do you certify compliance with the NIGC MICS or our TICS?
No. Your TGRA and your auditors decide compliance. We help put the agreed IT controls in place, operate them, and keep the records they ask for.
Do you work on the gaming systems themselves?
We support the servers, networks, access, and backups around them. Gaming system configuration stays with the licensed vendor and your gaming departments, and we coordinate with both.
Will you name our tribe or property?
No. We do not name tribal clients or properties on this website.
Can tribal casinos use AI?
Only in a closed environment on your own infrastructure, with the approved tools and information agreed with your IT team and your TGRA. AI services are quoted separately.
Can you work alongside our IT department?
Yes. We can add capacity and Tier 3 expertise to your team, cover after-hours support, or deliver a defined project, with responsibilities agreed in writing.
Let’s talk
What technology
support do you need?
Tell us about the support gap, complex problem, or project in front of you. We can add Tier 3 expertise to your casino or hotel IT team or manage a complete IT project, with or without an internal IT department, from planning through handover.
Book your free IT & Security Review
We review your systems with you and send a short written summary of priorities.
Or discuss a project with our technical team
Prefer to call? 1-877-452-5811